Introduction and Purpose
S9s9 adopts a proactive, rules-based approach to responsible gambling. This policy describes the measures we implement to promote safe play, assist players in managing their gambling activity, and provide access to support where needed. It applies to all products, services, and communications offered by S9s9 and governs how we collect, store, and use data related to gambling activity for the purpose of protection and risk management.
Core Commitments
- Player Safety: We verify age, enforce access controls, protect personal data, and implement account-level tools to help players monitor and control their activity.
- Game Integrity: We maintain fair, tested, and auditable games with independent fairness monitoring and transparent disclosure of key product characteristics.
- Protection from Harm: We identify signs of risky gambling behavior, provide information and access to support services, and offer practical controls such as self-exclusion and spend/time limits.
Eligibility and Age Verification
Minimum age for participation is 21 years. We conduct age verification during registration and at subsequent intervals as required by risk-based checks. We may request documentation to confirm age or identity. If a user cannot verify age or is found to be under the minimum, access to all gambling activities will be denied and any existing accounts may be suspended pending verification.
Self-Assessment, Education and Help Resources
Players are encouraged to consider their gambling habits and seek assistance if there is concern about potential problem behavior. S9s9 provides information about responsible gambling, including indicators of risky behavior and steps to reduce risk. Our Responsible Gambling team can be contacted at [email protected] for confidential guidance, support planning, and referrals to appropriate professional services. We do not require disclosure of sensitive information beyond what is necessary to provide support and ensure safe use of our services.
Personal Limits and Self-Exclusion
Players may configure the following protective limits within their account settings. Changes take effect per the stated schedule and are subject to verification where required.
- Deposit limits: per day 10 to 50,000; per week 50 to 200,000; per month 100 to 1,000,000 (amounts in the account currency).
- Loss limits: per day 10 to 50,000; per week 50 to 250,000; per month 100 to 1,000,000 (cumulative losses).
- Time limits: session duration cap from 5 to 480 minutes per session.
Adjustments to limits are effective immediately unless a grace period is specified, and users may request reductions at any time. Increasing limits may require a verification step. When limits are in place, activity beyond the limit is blocked unless the user extends the limit after the applicable waiting period.
Self-exclusion can be initiated for a defined period between 7 days and 5 years by notifying our Responsible Gambling team at [email protected]. During exclusion, access to gambling products is blocked and no new activity is allowed. Reactivation after the exclusion period requires contact with our team and may involve a cooling-off interval and verification. We reserve the right to suspend or permanently close accounts where ongoing activity is deemed to pose a risk to the user or others.
Minors Protection and Parental Controls
We employ age verification and robust controls to prevent underage access. Access by persons under 21 is prohibited and may result in account suspension or termination. We advise guardians to employ appropriate parental controls and monitoring strategies consistent with applicable law and best practices.
Marketing Communications and Responsible Messaging
Marketing and promotional communications are designed to support responsible gambling. We provide accurate information about product features, limits, and risks, and ensure communications do not present gambling as a means to earn income. We avoid targeting vulnerable individuals and always present warnings and safe-use guidance within promotions.
Data Privacy and Security
We process personal and gambling-related data to operate, monitor, and improve responsible gambling tools. Data handling complies with our Privacy Policy and applicable data protection laws. Players have rights to access, rectify, or request deletion of their data in accordance with policy and law. Data is retained only for as long as necessary to fulfill the purposes described in this policy and to meet legal and regulatory obligations.
Risk Monitoring, Intervention and Support
S9s9 monitors gambling activity for indicators of problematic behavior, including sustained high activity, rapid increases in spend, or repeated attempts to recover losses. When risk indicators are identified, we may implement targeted interventions such as feature restrictions, enhanced warnings, or account-level pauses appropriate to the risk level. We will provide information on available support services and facilitate access where appropriate.
Policy Governance and Review
This Responsible Gambling Policy is reviewed at least annually and whenever material changes to legal requirements or risk factors occur. Updates are communicated to players through in-service notices and on our site. If you have questions or seek changes to this policy, contact our Responsible Gambling team at [email protected].