Privacy Policy
Last updated: 22 May 2026.
S9s9 is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, when we share it, and the rights you have in relation to your data in connection with our online gambling services.
Who We Are
S9s9 is a licensed online gambling operator offering sports betting and casino gaming. We are the data controller responsible for your personal data under applicable privacy laws. If you have questions about this policy or wish to exercise your data rights, you may contact our Data Protection Officer at [email protected].
Information We Collect
We collect information that identifies you or relates to your use of our services. The categories of information include the following:
- Information you provide: Identification details (name, date of birth, address, nationality); contact details (email address, phone number); and account details (username, password, preferences).
- Information we collect automatically: Technical data (IP address, device type, operating system, browser); usage data (pages visited, time spent, actions taken); and cookies for service functionality and analytics. We may use cookies as described in our Cookie Policy.
- Information from third parties: Verification data used for identity checks and anti-money laundering controls, and marketing preferences you have consented to.
Purposes of Processing
We process your information for the following purposes:
- To provide and manage your account and our services (legal basis: contract).
- To verify identity, assess age, prevent fraud, and comply with anti-money laundering requirements (legal basis: legal obligation).
- To comply with applicable laws and regulatory requirements governing online gambling (legal basis: legal obligation).
- To personalise and improve our services and communications, including offering promotions you have opted to receive (legal basis: legitimate interests or consent).
Legal Bases for Processing
We rely on the following lawful bases to process your information:
- Contractual necessity to provide and administer the services you request.
- Compliance with legal and regulatory obligations applicable to online gambling.
- Legitimate interests in maintaining secure, reliable services and improving user experience.
- Consent where you have explicitly opted in to marketing or other processing not required for service provision.
Sharing and International Transfers
We may disclose your information to the following categories of recipients: regulatory bodies and authorities as required by law; service providers (including payment processors, IT and security providers) acting on our behalf; and other parties to protect our rights or comply with legal processes. When data is transferred to countries outside your residence or outside the European Economic Area, we ensure appropriate safeguards are in place, such as contractual protections or other recognized transfer mechanisms, to protect your information.
Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this Policy and to comply with applicable laws and regulatory requirements. Retention periods vary by data category and jurisdiction. We may retain information related to account activity, transactions, and communications for the duration of the business relationship and for a period required by law or regulatory obligations, after which it is securely deleted or anonymised where permissible.
Security
We implement technical and organizational measures designed to protect your data, including encryption for data in transit, access controls, and routine security assessments. We monitor for security incidents and maintain documented procedures to respond to them. No system is 100% secure; you acknowledge that transmission of data over the internet bears inherent risks.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the services, remember your preferences, analyse site usage, and tailor content. We classify cookies as strictly necessary, functional, or analytical. You may manage cookie settings in your browser; some features may be unavailable if you disable cookies. We do not respond to browser Do Not Track signals due to lack of a universally adopted standard.
Your Rights
- Access: You may request a copy of your personal data we hold about you.
- Rectification: You may request corrections to inaccurate or incomplete data.
- Erasure: You may request deletion of personal data, subject to applicable legal obligations and exceptions.
- Restriction: You may request that processing is limited in certain circumstances.
- Portability: You may request your data in a structured, commonly used, machine-readable format.
- Withdrawal of Consent: You may withdraw consent where processing is based on consent.
- Objection: You may object to processing based on legitimate interests or direct marketing.
- Complaint: You may lodge a complaint with a supervisory authority if you believe your rights have not been respected.
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond within a reasonable timeframe and, where applicable, disclose the actions taken.
Minors
Our services are not intended for individuals under the age of 18. We implement age verification procedures and will purge data relating to any individual identified as under 18. If a minor’s data is discovered, it will be destroyed promptly in accordance with applicable law.
Updates to This Policy
We may update this Privacy Policy from time to time. We will publish the updated policy on our services and, where material changes affect your rights, we will provide a prominent notice and, where required, obtain your consent before applying the changes.
How to Contact Us
If you have questions about this Policy, or wish to exercise your data rights, contact the Data Protection Officer at [email protected] or the general enquiry channel available through our services. You may also submit inquiries in writing to our designated address on request.